Frequently Asked Questions
Everything you need to know about your journey to clean beauty.
Are Pilgrim products suitable for all skin types?
Yes, our products are formulated to be gentle yet effective for all skin types, including sensitive skin. However, we always recommend a patch test before full application.
Are your products 100% vegan and cruelty-free?
Absolutely. Pilgrim is committed to ethical beauty; all our products are PETA-certified vegan and cruelty-free, containing no animal-derived ingredients.
How long does it take for my order to be delivered?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes 3-5 business days across India.
What is your return and refund policy?
We offer a hassle-free return policy for damaged or defective items. Please contact our support team within 48 hours of delivery to initiate a return or replacement.
Do your products contain harmful chemicals like parabens or sulfates?
No, all Pilgrim products are 'Clean Label.' They are free from parabens, sulfates, mineral oils, and other toxic chemicals to ensure the highest safety standards.
Which payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.